Terms & Conditions

Effective: 15th March 2023

General

  • Bristol Film Festival Limited (“Bristol Film Festival”, “we”, “us”, “our”) reserve the right to supplement and amend the Terms and Conditions of this website and service from time to time. We will notify the user (you, customer) of any changes by updating the Terms and Conditions on this page and changing the ‘effective date’ accordingly. We will display notice of the changes prominently on the website.

  • Registered Office: Bristol Film Festival Ltd, 3 Rockleaze, Bristol, BS9 1ND

  • In order to deliver effective service to our customers, we ask for personally identifiable information. We respect your privacy and will not lease, rent or sell your private information. Further details can be found in our Privacy Policy below.

  • These Terms and Conditions include all other policies and notices on the Bristol Film Festival website. In the event of conflicting information, these terms shall prevail.

Events

  • Tickets are issued on behalf of Bristol Film Festival (“the Organisers”) and the ticketholder is subject to the terms and conditions listed below:

  • Tickets may be printed or stored on a mobile phone, and must be presented to staff upon request at all venues. Reproduction or duplication of tickets will lead to the ticket being declared void. Where necessary ID will be required to prove eligibility for the purchased ticket, e.g. a valid student card for a Concession ticket.

  • The Organisers and/or venues reserve the right to refuse admission or eject a ticketholder:

    • for appearing to be intoxicated or under the influence of drugs

    • for failing to comply with the reasonable requests of the management

    • for dangerous and/or illegal and/or antisocial behaviour

  • Use of recording equipment is prohibited in screenings, and professional video and audio recording equipment will not be permitted in any venue.

  • The Organisers shall not be liable for any damage, loss or expense, except in the instance of death or personal injury if due to any negligent act on their part.

  • Prior to the event, it is the attendee’s responsibility to read any email communication from the Festival about their event, and to carefully read venue information provided before attending.

  • Subtitles may be included at any film screening at the discretion of The Organisers.

  • Ticketholders and anybody attending the festival are responsible for their own valuables, and neither the Organisers nor any of the venues will be liable for any damage or loss to personal property brought to an event.

  • Events may be filmed, photographed or recorded; buying a ticket and attending an event affirms your consent to this.

  • Please arrive in plenty of time for your event. It is not always possible to admit latecomers once the event has started. If a suitable break or interval occurs it may be possible to allow access; however this shall be at the discretion of the venue management, who reserve the right to refuse admission in reasonable circumstances.

  • Some events have specified age ranges and it is the responsibility of the ticketholder to ensure that all members of their party adhere to these restrictions. The Organisers reserve the right to refuse access to anybody who fails to produce proof of age upon request for such events.

  • Alcohol will only be served to individuals over the age of 18, in possession of valid ID. In the event that alcohol is included in a booking, event staff reserve the right to refuse service to anybody who fails top produce proof of age upon request. It is illegal to purchase alcohol on behalf of someone under the age of 18.

  • Children under 12 must be accompanied by a responsible guardian aged 18 or over.

Event Refunds and Cancellations

  • Tickets purchased via Bristol Film Festival’s website are subject to this refund policy. All tickets purchased through third party provider’s may also be subject to alternative policies. Customers are advised to check third party provider’s policies at the point of booking.

  •  We operate a no-refund policy, however tickets may be exchanged for event credit to the same value of your ticket up to 72 hours before the start of an event. This applies to events in our Spring, Autumn and Winter seasons, and our Vintage Screening, Spirit of Cinema, Screening Room and To Infinity… series.

  • Tickets purchased for Clifton Summer Screenings are non-refundable and non-exchangeable.

  • Red Carpet Club members are able to claim refunds up to 48 hours before the start of an event.

  • Event credits and refunds are issued at the Organisers discretion.

  • In the event of cancellation, ticketholders shall be refunded the face value of their ticket less any transaction fees. The Organisers reserve the right to cancel an event at any stage. They also reserve the right to alter the programme without prior notification.

  • If an event must be postponed by the Organisers, all attendees will receive a notification via email. All tickets will be automatically transferred to the revised date. If customers are unable to attend on the new date, a refund can be claimed if the Organisers are notified by the date specified in the notification email. Following this, event credits will be issued up to 48 hours before the start of an event.

  • If an event is cancelled with no alternative date provided, all attendees will receive a notification via email and receive a full refund.

COVID-19

  • Bristol Film Festival is committed to hosting events that are as safe as possible, and have measures that can be taken at each venue in order to do so.

  • If a screening is postponed due to increased restrictions, you will be offered a free transfer of your ticket(s) to the rearranged date, as per our refunds policy. If no new date is provided, you will receive a refund.

  • Additional measures may be required depending on changing Government guidelines and policies in place at individual venues. You will be notified of any additional requirements via email prior to your event.

  • Bristol City Council guidelines will be followed, and where appropriate we will notify all guests prior to any event of any additional measures may be required.

Orders & CAncellations

  • All orders are subject to acceptance by Bristol Film Festival and we reserve the right to reject any order without giving reasons at our discretion. In the event of rejection, we will refund or cancel any payments received in full, via the payment method used to place the order.

  • Order delivery dates are indicative and not guaranteed.

  • If you wish to make changes to your order please contact our team via the Contact Us page. We will endeavour to make requested changes wherever possible but cannot guarantee that this will be possible.

  • We accept payments from major credit and debit cards, including Visa and Mastercard, and via Apple Pay . All our payments are processed securely via Stripe.

  • If you create an account and enter your card details, your card can be securely stored by Stripe so that you can checkout securely in the future without re-entering your details. We do not have access to your identifiable credit or debit card details.

Delivery

  • All prices exclude a delivery charge unless otherwise stated. All prices are inclusive of VAT.

  • We will deliver via Royal Mail or selected couriers. We will determine whether your order will be delivered by Royal Mail or courier.

  • In the event of a delay by Royal Mail or a courier, we are unable to offer a refund or to resend a delivery.

  • Although we take every effort to ensure punctual delivery, we cannot be held responsible for delayed deliveries due to any circumstances beyond our control or affecting the availability of the postal service.

  • We currently only deliver within the United Kingdom.

  • In the event of a non-delivery (i.e. a delivery has not been attempted or made within 5 working days of the intended delivery date), contact info@bristolfilmfestival.com in the first instance to discuss your order. Where necessary we will send a free-of-charge replacement or issue a refund to your card.

Privacy

Bristol Film Festival Ltd (“our”, “us”, “we”) operates www.bristolfilmfestival.com (the “website”, the “service”).

This policy sets out how we use and protect any personal data you give us when you use this website, and the choices you have regarding this data. By using the service, you consent to the collection and use of your data in accordance with this Privacy Policy.

From time to time we may make changes to our Privacy Policy. We will notify you of any changes by updating the Privacy Policy on this page and changing the ‘effective date’ accordingly. We will display notice of the changes prominently on the website.

COLLECTING INFORMATION

We collect several types of personal information in order to provide and improve our service.

WHAT WE COLLECT

Personal Data

When you use the service, we may ask you to provide certain personally identifiable information. This includes but is not limited to:

  • Email Address

  • Full Name

  • Home Address, City, Postcode

  • Contact Number

  • Relevant business information

  • Direct marketing preference

We collect this information to allow ease of communication. We also collect information that you voluntarily provide to us when contacting us with queries, comments or complaints.

Usage Data

We may also collect “Usage Data”, which is information about how the Service is used and accessed. This data may include information such as your computer’s IP address, the time and date of your visit, the length of time spent on each page, browser type, device identifiers, and similar diagnostic data.

Tracking and Cookies Data

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app.

You can instruct your browser to notify you when a cookie is being sent, or to reject all cookies. If you do reject cookies this may result in you being unable to use parts of our service.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.When you log in, we will also set up several cookies to save your login information and your screen display choices.

Some of the cookies we use include:

  • Session cookies in order to effectively operate our service

  • Analytics and Performance Cookies

  • Preference cookies in order to remember your various settings

USE OF DATA

Bristol Film Festival Ltd collect and retain this data in order to:

  • Provide and maintain the service

  • To provide customer support and allow ease of communication

  • To notify you about changes to the service

  • To detect, analyse and prevent technical issues

  • To analyse use of the service in order to improve and to monitor usage

  • Sending you newsletter updates if you have indicated that you wish to receive these.

DISCLOSURE & TRANSFER OF DATA

Disclosure of Data

We may disclose your personal information in good faith that this action is necessary to:

  • Prevent or investigate any wrongdoing in connection with the service

  • Comply with a legal obligation

  • Protect the legal rights of Bristol Film Festival Ltd or to protect against legal liability

  • Protect the interests or safety of the public or users of our service.

WHAT RIGHTS YOU HAVE OVER YOUR DATA

  • You have the right to ask us to rectify or complete personal data concerning you.

  • If you have an account on this website have left comments or placed an order, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

  • We retain your personal data for administrative, accounting, legal and security purposes.

  • You are able to opt-out of receiving email communications from us at any time by unsubscribing for this service.

SECURITY OF DATA

The security of your data is important to us, and we are committed to using commercially acceptable means to protect your Personal Data. In order to protect your data we use suitable physical and electronic procedures to safeguard and secure this information. However, no means of transmission over the Internet or electronic storage can be 100% secure.

LINKS AND EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

ANALYTICS

We may use third-party service providers to monitor and analyse the use of our website, including Google Analytics. For more information on the privacy practices of Google, please visit their Privacy & Terms web page: https://policies.google.com/privacy?hl=en

CONTACTING US REGARDING YOUR DATA

In order to find out more about our Privacy Policy, or to request further details of how we use your personal data, email info@bristolfilmfestival.com.

Please note that we may require you to verify your identity before taking action on certain requests.